Building Bridges

A Bird’s Eye View from the Belfry

We recently took an amazing vacation, which included a couple of days in Bruges. Bruges is a UNESCO world heritage site because of its original medieval architecture throughout the city. During our first day in the center of Bruges, we were a bit overwhelmed. There was so much activity — horses with their carriages and [...]

Growing Your Knowledge Garden

Back in the spring, you buried your seeds in the soil. With the spring rain falling and the sunshine warming the earth, small seedlings began to poke their heads out of the ground. You intend to care for these small plants so they will flourish. But what would happen if you planted the seeds and [...]

The Manager’s Role in the Training Story

Imagine that you work as a manager, heading up a department of six people, and tomorrow Alex, one of your reports, plans to attend training all day. He let you know that he’d be attending this class on project management, and that he needs someone to cover for him while he’s away. Knee-deep in work [...]

Go From Zero to 60! Accelerate the Productivity of Your Novice Instructional Designer

Have you been in a situation where you’ve engaged a Subject Matter Expert (SME) from your organization to develop a training program? It can make a lot of sense to do that – she will have the content knowledge and experience to pass along to others, and she will be thrilled to share it—it’s her [...]

Is Your Course Just “Healthy Enough?”

Last week, I went to the doctor for my routine exam – something I do every year. While I don’t find the experience unpleasant, it can be kind of a pain. I need to take time from my busy schedule to attend the appointment and any follow-up care that results. Sometimes I wonder, why do [...]

A Trust Relationship: It Doesn’t Have to Be “Exhaust”ing

I have a 10-year-old car. It’s a great car – a silver Honda CRV with over 125,000 miles that’s whisked our family on many vacations, transported the kids to and from school, and conveyed me to many a work meeting. I take good care of my car, having it serviced (at the dealer!) whenever it [...]

Three Ways to Mess Up a Client Relationship

Bea Smart, an instructional designer, started working recently with Joe King, a compliance director, about potential training needs. She’s excited about the opportunity to partner with the Compliance Department and wants to impress her new internal client. Bea starts off with a training needs analysis by completing several employee interviews, an activity that had never [...]

SME Syndrome: Symptoms and Prevention Tips

Are you – or is someone you work closely with – a SME (subject matter expert)? Instructional designers often require a SME’s knowledge and input to develop training. And it can be a challenge to obtain the key content (and only the key content). First, let’s introduce a typical SME, Simone. Simone is the director [...]