Building Bridges

The Client/Vendor Relationship: Getting the Best Out of It!

4. What do you want out of the relationship? In our previous posts we shared client and vendor insights about scoping out a project, defining success, and choosing a vendor. Today, we examine what we each want out of the relationship – being aligned on this is an important factor in a fruitful project and [...]

The Client/Vendor Relationship: Selecting the Right Vendor for Your Project

3. How do you identify and select the best vendor for your project? In our last two posts we shared client and vendor insights about scoping out a project. In this month’s installment, we offer suggestions for selecting the best vendor for a project. Veronica Clements, Client perspective I begin my search for a vendor [...]

The Client/Vendor Relationship: Defining Success

2. Define success: How do you define what success will look like?  In our last post we discussed problem definition. As part of that we delve into defining success. Veronica Clements, Client perspective As the client, an important part of preparing a request for proposal or discussing my needs with a prospective vendor is to [...]

The Client/Vendor Relationship: Getting Off to a Great Start!

What happens when you are asked to take on more work than you can handle– either due to capacity or capability? Let’s say your manager just laid a huge project on you – to develop a new training curriculum for a group that has been having some challenges. Because you don’t have the resources you’ll [...]

Is Your Course Just “Healthy Enough?”

Last week, I went to the doctor for my routine exam – something I do every year. While I don’t find the experience unpleasant, it can be kind of a pain. I need to take time from my busy schedule to attend the appointment and any follow-up care that results. Sometimes I wonder, why do [...]

A Trust Relationship: It Doesn’t Have to Be “Exhaust”ing

I have a 10-year-old car. It’s a great car – a silver Honda CRV with over 125,000 miles that’s whisked our family on many vacations, transported the kids to and from school, and conveyed me to many a work meeting. I take good care of my car, having it serviced (at the dealer!) whenever it [...]

From Ambiguity to Clarity in Three Easy Steps

As instructional designers, we often confront ambiguity when we take on a new project, especially when working with a stakeholder who has already created, the process, tool, or content. It can be overwhelming to achieve clarity – to get our arms around the purpose of the proposed change, impact on performers and the organization, which [...]

Three Ways to Mess Up a Client Relationship

Bea Smart, an instructional designer, started working recently with Joe King, a compliance director, about potential training needs. She’s excited about the opportunity to partner with the Compliance Department and wants to impress her new internal client. Bea starts off with a training needs analysis by completing several employee interviews, an activity that had never [...]

The Pick of the Crop

Have you ever gone berry picking? Usually, you fill a container and pay by its size. Those juicy berries look so appealing you want to fit as many as possible into the container, right? Would you squish them in to get more? Or would you select the ripest berries to ensure excellent quality and highest [...]

Don’t Forget the Roadmap Before You Start Your Trip – the Value of the Needs Assessment

Before starting to design a learning solution, which tool can help guide your work? Just like embarking upon an unfamiliar road trip, starting a learning project requires a blueprint, a guide. To ensure you don’t get lost along the way, a map is essential (assuming this scenario takes place in the pre-GPS era). The map […]