Building Bridges

Three Ways to Mess Up a Client Relationship

Bea Smart, an instructional designer, started working recently with Joe King, a compliance director, about potential training needs. She’s excited about the opportunity to partner with the Compliance Department and wants to impress her new internal client. Bea starts off with a training needs analysis by completing several employee interviews, an activity that had never [...]

SME Syndrome: Symptoms and Prevention Tips

Are you – or is someone you work closely with – a SME (subject matter expert)? Instructional designers often require a SME’s knowledge and input to develop training. And it can be a challenge to obtain the key content (and only the key content). First, let’s introduce a typical SME, Simone. Simone is the director [...]

10 Tips for Subject Matter Experts Who Deliver Training

Are you, or is someone you know, a subject matter expert who delivers training? As companies continue to streamline their expenses, they are calling upon subject matter experts more and more to prepare and deliver training. If that describes you, read on for useful tips before, during, and after the training event. Before the Class […]

Sam: An SME Story

For the past two months you’ve been working with Sam, your Quality Assurance expert. He’s provided you content you need for a course you’re developing although it’s been challenging to get his time and commitment. Now you are in the final review phase and must have Sam’s input. You’ve sent two e-mails and received no […]

Align your STARS – The People Who Make It Work

Even the most experienced trainers and instructional designers face challenges in their roles when the people supporting their jobs are not in place. Here are some of the critical people who help make your training project a success, your STARS: You may work with most or all of these groups of people on any training […]